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In Which the Toolbox Is Missing and So Are My Words

The bell chimes at 6:47 PM, which is thirteen minutes before I officially close, but the shop is empty and I've already started wiping down the counter with the particular aggression of someone who...

In Which I Borrow a Machine and Maybe Also Some Courage

The thing about espresso machines is that they're basically tiny controlled explosions happening inside a metal box, and when you think about it that way, it's actually remarkable that Betsy has lasted this long.

In Which Some Celebrations Are Just for You

I find the adoption paperwork while looking for my W-2. This is not how I intended to spend my Sunday morning. I intended to spend my Sunday morning drinking coffee and ignoring my responsibilities...

In Which We're Moving (Not the Shop, Just the Words)

So. Here's the thing about me and technology: we have what I'd call a "complicated relationship." The kind where I accidentally close seventeen browser tabs while trying to open one, and the WiFi...

In Which Showing Up Turns Out to Be a Two-Way Street

The scones are burning. I can smell it from across the shop—that particular char that means I got distracted again, probably by the espresso grinder which has been making a noise like a wounded...

In Which Terrible Coffee Tastes Like Being Known

The woman orders coffee "the way my grandmother used to make it," and I know exactly what she means before she explains. "Weak," she says, almost apologetically. "With too much sugar. I know that's...

In Which Glad It Fits Means Something Else Entirely

The package is on my doorstep when I get home, tucked against the frame like it's been waiting patiently, and I know who it's from before I pick it up because I'd recognize that handwriting...

In Which Customer Appreciation Day Becomes a War Crime

Jennifer arrives at 1 PM with three canvas bags, a stepladder, and the kind of enthusiasm that makes my left eye twitch, which is never a good sign but is an especially bad sign when the bags appear...

In Which I Wait for Criticism That Never Comes

The bell rings at 2:47 PM on a Thursday, and my father is standing in my coffee shop. No warning text. No "stopping by later" or "need anything from town?" Just David Champion in the doorway, wearing...

In Which the Valve Is Fine and He Comes Back Anyway

Betsy starts making the sound at 6:47 AM, thirteen minutes before I'm supposed to open, which is exactly the kind of timing that makes me believe the universe has a sense of humor and I am frequently...

In Which a Quiet Hour Teaches Me More Than Words Could

The radiator sounds like a cat being stepped on. Slowly. Repeatedly. I've been ignoring it for three days, which is my general approach to problems I don't understand, but this morning it added a new...

The Day Jennifer Tried to Give Me a Day Off

Jennifer arrives at 7:03 AM with a clipboard. This is never a good sign. A story about friendship, boundaries, and learning to say no to the people who love you most.

In Which I Learn That Some Goodbyes Are Actually Hellos

There's a table by the window—second from the door, the one that catches the morning light in a way that makes everything look like it belongs in a coffee commercial—and for four years, it belonged...

In Which I Ruin an Antique and Make a Friend

The delivery truck arrives at 2:47 PM, which is thirteen minutes early, which shouldn't matter except that I'm in the middle of explaining pour-over technique to a customer who actually wants to...

In Which Courage Looks Like Shaking Hands and a Napkin

She comes in at 2:15 on a Tuesday, and I know something's wrong before she reaches the counter—it's the way she holds herself, shoulders curved inward like she's trying to take up less space than she...

In Which Meatloaf Becomes a Kind of Rest

The day starts with Betsy leaking and ends with me dropping an entire carafe of cold brew on a customer's laptop, and somewhere in between there's a rush that doesn't stop for three hours and a...

In Which I Finally Get a Cat and She's Exactly Like Me

I didn't mean to adopt myself in cat form. That wasn't the plan. The plan was a kitten. Something small and fluffy and uncomplicated, the kind of cat you see on Instagram sitting peacefully in a...

In Which I Learn That Not All Customers Want Coffee

I've been running The Hot Mess for seven months now, and I thought I understood the patterns. There's the Morning Rush crowd—they want their coffee fast and don't care if I spill a little on the...

In Which I Learn That Rest Is Not the Same as Laziness

Day eighteen started like the previous seventeen: with coffee, determination, and the absolute certainty that I was fine. I was not fine. But I didn't know that yet. Or maybe I did know and was...

In Which I Finally Sing and the World Doesn't End

Someone left a karaoke machine at The Hot Mess. I should clarify: someone left a karaoke machine at The Hot Mess after the Mitchell family's daughter's fifteenth birthday party, which I had agreed to...

In Which I Accidentally Become the Town Therapist

I opened The Hot Mess this morning at 7 AM planning to serve coffee. That was the plan. Make espresso. Steam milk. Maybe knock over the sugar caddy once or twice for authenticity. Go home at 6 PM...

In Which I Discover That Rain Is Not Actually the Enemy

The weather app said "scattered showers." This is not scattered showers. This is biblical. This is ark-building weather. This is the kind of rain that makes you wonder if you've somehow personally...

In Which I Accidentally Start a Revolution with Decaf

I've made approximately 4,847 cups of coffee in my life.[^1] I can tell you the precise water temperature for optimal extraction (203°F), the exact grind size for a pour-over (medium-fine, like sea...

In Which I Discover That Perfect Isn't on the Menu

I've remade this cappuccino four times. FOUR TIMES. The Instagram DM arrived at 6:47 AM yesterday: "Hi! I'm Ruby Freshly, food blogger at @ChicagoBitesAndSips. I'll be in the area tomorrow and would...

In Which I Learn That Silence Isn't Always Empty

The smoke alarm started screaming at 2:14 AM. I know the exact time because I checked my phone approximately forty-seven times in the next twenty minutes, as if the numbers would somehow explain why...